Customer Care + Terms

Live Customer Care: 1-800-695-2677

Mon-Fri 8:00AM to 6:00PM PST

90 Day Return Policy (Effective on orders placed after 8/1/07)

Non-defective goods: Your satisfaction with our products is guaranteed. For non-defective goods, you have 90 days from the date your product leaves the warehouse to try our product and make sure you are completely satisfied with your purchase. Returns require a Return Goods Authorization number (RGA) which you can request from us at info@affordablelamps.com. Returns without an RGA number will not be accepted. Returned items must be new, unused, unaltered and properly repacked in original packaging along with all included parts. Please E-mail us tracking numbers of returned goods to guarantee and expedite your refund. Please do not return merchandise back to our sales offices. Return shipping fees will need to be paid by the customer. Refund will be given for the price of a product less a 25% restocking fee. As a courtesy if you place a replacement order of equal or greater value, we will reduce the restock fee to 12.5%. There are no returns on custom orders, parts, and orders over $2500.00

Defective Products: If for any reason a product is received in a defective manner, please notify us immediately and it will be picked up and replaced at our expense with the same item via a prepaid shipping label.

9.25% Sales Tax for orders shipped to California : By California law, we are to charge sales tax (9.25% of your purchase) if your delivery address is in California. We will waive sales tax for government institutions as well. Just fax us a copy of your Resale Certificate or government tax-exemption form with an address matching that of your order's to 310-276-1626. Please include a copy of your receipt or your order number.

2 Year Extended Warranty: We will repair or replace any defective product within 2 years from the date of purchase. Warranty does not cover altered items, products subject to abnormal weather conditions, improper installation or misuse. Halogen bulbs where supplied, are not warranted for any specific period of time.

125% Low Price Guarantee: In an unlikely event that an authorized e-tailer advertises the same product purchased from us, we will match that price plus an additional 25% of the difference. This may include any coupon or promotional discount codes being offered by the competing e-tailer.

Payments: We Accept American Express, Master Card, Visa, Discover, via the 128 Bit SSL Secure Yahoo! Store system. Personal and company checks are accepted as well. Your card will not be charged until your order has been acknowledged that it can be completely fulfilled. You will be notified of any backordered items if any, by phone or e-mail after your order is placed.

Shipping: All Ground shipping orders usually leave the warehouse within 3 to 7 business days unless otherwise indicated and shipped via UPS or FEDEX to the 48 contiguous states. Air shipments are processed on a priority basis. Please contact us for priority shipping rates such as 2nd Day, 3-Day, or Next Day Air to the Lower 48 Contiguous U.S. States, as well as Alaska, Hawaii, and Puerto Rico. AffordableLamps.com does not guarantee delivery time and date of priority / air shipments.

Returning duplicate shipments and defective products: For orders that were double shipped or are defective and need to reshipped back, we contact the customer and send prepaid shipping labels to pickup the duplicate item(s). Failure to return items that we double shipped or are defective, we have the authorizarion to charge the customer's credit card. This includes transformers that have malfunctioned.

Except as expressly stated herein, there are no warranties, expressed or implied by operation of law or otherwise, pertaining to the products sold under this agreement. The company is not liable for any typographical errors. The company disclaims any implied warranty of merchantability or fitness for a particular purpose. In no event shall we be liable to buyer, its agents, representatives, employees, customers or any other third party for any incidental, indirect, special or related damages including without limitation loss of use, loss of revenue or loss of profit, in connection with or arising out of this agreement or the existence, furnishing or functioning of any items or services provided for in this agreement or from any other cause, including without limitation claims by third parties, even if we have been advised of the possibility of such damages. Our sole liability of any kind, whether on warranty, contract or negligence grounds, with respect to the products furnished under this agreement shall be limited to the cost of any defective products, provided, however that we shall be under no obligation to install replacements or to cause replacements necessitated in whole or in part by catastrophe, fault or negligence of the user or any third party, improper or unauthorized use of products, use of products in a manner for which they were not designed or intended or by causes external to the subject product, including without limitation, shipping damage or power failure.

Disclaimer: Affordable Lamps, a division of Lighting Star Inc., abides by The Digital Millennium Copyright Act. Any individual is authorized to view the documents contained within AffordableLamps.com for informational, and personal purposes only. It is not permitted to modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, and transfer any content including graphics, photographs, line-art, and text without the express written permission of Affordable Lamps. Any party not abiding by this disclaimer will be fully prosecuted in the court of law.